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Monday, May 7, 2012

Family locked restaurant tip

Family locked restaurant tip

Family locked restaurant tip - Family locked in restaurant for refusing to pay tip, It's not uncommon for restaurants to include a tip charge for groups with five people or more. Family Locked In Restaurant For Not Tipping, Woman Claims. It is uncommon for employees to lock customers in the restaurant if they refuse to pay said tip. The latter scenario reportedly played out at a Houston-area restaurant when a group of customers refused to pay the included 17 percent tip and was subsequently locked inside until police arrived.

A Houston family were locked inside a restaurant and the police were called after they refused to pay the tip.Out for dinner with friends and family, Jasmine Marks claimed that the service at La Fisherman was not of the quality that deserved the mandatory 17 percent gratuity in the bill.
That is the amount the restaurant adds to parties of more than five diners, but Mark's complaint was that the staff were rude, their drinks were not refilled and mistakes were made on their orders.
Speaking to the manager at the end of the meal, Marks was astounded as the restaurant demanded they pay the full 17 percent and eventually called the police reported 'We asked her, could the gratuity be removed?' said Marks. 'Could we give our own tip?'If you're not satisfied with the service, you shouldn't have to pay gratuity.'Explaining that restaurant policy was inflexible, the manager locked the door and phoned local law enforcement.
'She was like, 'You have an unsettled bill and ya'll can't leave until you pay it,' said Marks.
'We paid our bill for what we ate, we paid the bill.'
Only questioning why the 17 percent was mandatory when it was a tip for service, Mark's tried to reason with the manager of La Fisherman.

'She said, 'That's fine. If you don't want to pay the gratuity we have the police outside,' said Marks. 'I asked the police officer twice, maybe three times, is it against the law if we don't pay the gratuity and he never gave me a straight answer.'

Speaking to Houston's local KPRC Local 2, the on-duty manager at the restaurant said that they don't have a problem with customers not giving a tip, but they have called the police before.The issue alerted Houston's Better Business Bureau who have announced that they are examining the complaint. 'Consumers need to understand the policy going in,' said Dan Parson, President of the BBB.

'I mean every sign walking in the door. What credit cards do you accept, not accept? What are your hours? Seventeen percent gratuity for the six of you? If you don't like it, leave.'
'They call it the hospitality business, I know you love food, but you got to love the people who eat the food.'

Jasmine Marks told KPRC that she and her family and friends were locked inside a Houston restaurant after they refused to pay an automatic 17 percent gratuity.

The gratuity was added to the bill because Marks sat with a party of more than five, a policy clearly noted on the menu. But when Marks refused to pay because of poor service including rudeness and missing orders, she said the restaurant called the police and locked the door.

Despite Marks' insistence that the service she received wasn't worth a 17 percent tip, the bill was eventually paid in full.

The story generated mixed reactions when it was posted on Reddit.

"The restaurant should have just voided the gratuity," one commenter wrote. "They get the 17% from this family but then lose tons of business once this story makes the rounds. Basically the whole town has just found out their food and service sucks."

But another commenter said the diners were at fault since the restaurant had a clearly marked gratuity policy on the menu.
"It was on the menu that a party that size would have the gratuity included in the bill," the commenter wrote. "I will agree that 17% is a bit much, but they really have no right to complain."

In the end, perhaps Marks should be thankful that she wasn't arrested.

NBC Philadelphia reported that a Pennsylvania couple were handcuffed after they refused to pay a mandatory 18 percent gratuity at a pub in Bethlehem, Pa.

Family locked restaurant tip Rating: 4.5 Diposkan Oleh: Arm Aritn


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